Developing the High Performance Manager

The lack of the Core - or Base - Competencies among middle managers is a highly acute problems for organizations the World over. Wherever we have looked in corporations of all sizes - there is a noticeable absence of the competency cluster of Leadership, Facilitation, and Strategic Planning among almost the entire middle management group. Reasons for that deficiency are numerous, but method of promotion, lack of a holistic education program, and lack of strategic mentor support, are definitely among the top three. Even though we cannot address the lack of mentor support in a public program, we are able to at least address the lack of holistic education in this space. And we do offer support beyond this program to interested parties.

Précis

Our workforce is suffering from a problem of epidemic proportions: The vast majority of managers can't manage their people and is incapable of understanding the relationship between people and organizations. This failing has created a large disenfranchised workforce. An interesting statistic shows that 43 percent of the workforce fits the profile of a 'cynic'. In the military that is called 'retired on active duty' - people are bodily present, not mentally. If you don't believe that we have a lot of unhappy workers, just listen what your people are actually saying. Employee satisfaction is at an all time low. Nobody trusts management. Despite all the lip-commitment of top management of the importance of people, nothing is done to ensure the organization has competent managers or satisfied people. In today's organization it is crucial to have competent, loyal managers to provide the drive and leadership that moves the business forward.

There is solid research supporting the view that to a substantial degree (88%), substandard performance of employees is centered in four areas: Insufficient planning and control (37%), inadequate management (28%), poor working morale (15%), ineffective communications (8%) -       and, in effect, attributable to untrained, if not incompetent, management.

All the above is rarely the fault of the individual manager, these guys work blind-folded in an adverse culture. Corporations have to discover a solid modern management culture. During this event attending managers will obtain the tools and mindset to start helping to turn their enterprises around.

For Whom?

Experienced, recently promoted, or soon to be promoted, managers at all levels. Participants will receive all the theoretical base knowledge to perform their job in a more effective and efficient way. The delegates will also learn hands-on how to apply this newly acquired knowledge in real business situations.

Content

The program is divided into three core modules - lasting 3 days each - which are independent of each other, but build logically the full knowledge environment for the high performance manager. Module One is concerned with Leadership; Module Two covers Facilitation; whereas Module Three addresses Strategy dynamics and Scenario planning.

Methodology

The course combines traditional lectures with extensive practical work, both individual and group. Strong emphasis is put on work with case study material.
This is a high performance course, which requires substantial commitment and participation from all participants. Course hours are demanding - Starting 8.45am, Ending 10.00pm, with some short breaks -"but the learning experience is phenomenal".

Investment

The investment includes accommodation (except US), all facilitator fees, extensive course materials, exercises, all meals, and certificates. (In the US: this is a residential course, accommodation details are supplied upon request or registration)

Past Sponsors

National University of Malaysia (UKM), Naval Dockyard, Celcom, Sony, Siemens Powergeneration, Puspacom, Epson, SPS Corporation, Malayan Banking, JVC; and many more

In-Company events

We do offer a remedy for the lack of core competencies among managers as a company specific program that includes mentoring support, the educational portion of which is equivalent to this program. Please contact us for details.

Curriculum - Highlights

Module One: Leadership

Leadership I: Systems thinking

Leadership II: Role Model

Leadership III: Building and receiving trust

Leadership IV: Inspiring, ‘vision-ising’
Leadership V: Conflict resolution, performance control
                         marry goals and objectives

Leadership VI: Communication channels, management &
                        control, representation

Leadership VII: Presentation and training skills

Leadership VIII: Culture, Code of Conduct, People Attitudes

Case study, Management games, etc

Module Two: Facilitation

Facilitation I: Adequate Tools & Environment

Facilitation II: Process map

Facilitation III: Capability evaluation
Facilitation IV: Adequate Skill set and education
Facilitation V: People empowerment
Facilitation VI: Performance Management

Facilitation VII: Group Management
Facilitation VIII: Teams, and team control
Facilitation IX: Creating a high performance group

Facilitation X: Competency Architecture

Facilitation XI: Resource Architecture

Case study, management games, etc

Module Three: Strategy Dynamics

SP I: The plan, strategy levels.
SP II: Vision, Mission, Support, Positioning
SP III: Strategic Goals & Targets
SP IV: Micro strategies

SP V: Strategy consistency & control
SP VI: Communication and communication control
SP VII: Strategy implementation
SP VIII: Strategy review

SP IX: Strategy Dynamics

Case Study, management games, etc