Page 9 - Corporate Health Check

Competency Management II:

Value Added Processes

End-to-end processes critical to the success of our business
1) are identified, owners nominated and performance measures agree disagree don’t know
(not targets) are established.

There is a comprehensive system for ensuring that increased
stakeholder understanding, understanding of value maps and their
dynamics is taken into account at concept design & development,
2) and there is a comprehensive development plan for new concepts agree disagree don’t know
ensuring that all new activities, key process parameters and supply
requirements are identified and that the outcome is validated at
key phases during development.

Statistical process management is introduced company-
wide, the results are used systematically to improve operations,
3)
and the effective application forms the basis of the people agree disagree don’t know
performance management at all levels.

My organization has a system to ensure that all activities used
to produce products or services operate, and are controlled, to
4) the prescribed standards or requirements. (This will include
confirming the applicability and precision of all measurements agree disagree don’t know
and measurement systems); and that response loops are in
operation, which are reviewed and acted upon.

There is a routine method that ensures continuous alignment
5) of all process outcomes with performance stakeholder values, agree disagree don’t know
expectations and satisfaction criteria.

My organization has a thorough and routine method, by audit
and otherwise, for assessing the effectiveness and the degree
6)
of application of all the processes that are used to control its agree disagree don’t know
activities.

My organization ensures that problems identified in audit findings
or other information, such as customer/supplier/ performance
responses, are dealt with by identifying feedback loops as well as
7)
action plans based on understanding of the whole system and its agree disagree don’t know
dynamics and not through traditional root cause analysis, TQM or
quick fixes.

All business support processes (e.g. finance, IT, sales,
marketing, personnel, legal, and secretarial) are controlled and
8) agree disagree don’t know
under the same process management regime as the product and
service generating activities.

My organization has a method that ensures that its process map
9) agree disagree don’t know
is statistically stable, and capable, as well as reviewed as of
relevance and forces appropriate action to be taken.

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